Service
We believe in the importance of servicing what one sells. In the early years we relied upon manufacturer service, factory or 3rd party. We saw all the situations people talk about, late service people, ones unfamiliar with the equipment, some that were difficult to work with, etc. We decided 10 years ago, our clients would be better served if we became trained and knowledgeable to provide service for our customers. Doing so has been an astounding success.
We have developed standard service programs that we offer and will develop custom ones as needed. Within the IT infrastructure environment the most concerning service requirement regards UPS and batteries. Our recommended plan provides quarterly PM visits to inspect the batteries and semiannual visits inspecting the UPS Power Module.
Along with this we have found -48 VDC communication power plants are often neglected. We offer PM visits for those systems as well. For hospitals we have researched the applicable codes and developed a service plan for operating room emergency lighting. This plan has monthly checks by the hospital staff and semiannual visits we perform. This is an example where we were contacted with a need to satisfy the hospital's inspectors and we did the research to develop a plan to satisfy inspection requirements and then implemented it with the hospital. Costs are minimized by the shared approach but patient safety is maintained and enhanced through the process we developed.